Zendesk Support API

Name: Support API
Brand: Support API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentCRMCustomer Supportbasic489 EndpointsREST

For Agents

Programmatically list assignable groups and agents based on query matched against name, list assignable groups on the assigneefield. Covers 489 operations with basic authentication.

Install Jentic One Beta

Connect the Support API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Support API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Support API.

List assignable groups and agents based on query matched against name

Get sources by target

Show Settings

Update Account Settings

GET STARTED

Start building with Support API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Support API for, with concrete tasks.

★ CRM Operations

Use the Support API to perform crm operations programmatically. The API provides 489 endpoints covering core functionality including list assignable groups and agents based on query matched against name, list assignable groups on the assigneefield, list assignable agents from a group on the assigneefield.

Call GET /api/lotus/assignables/autocomplete.json to list assignable groups and agents based on query matched against name

Automated Attachments Management

Automate attachments operations by combining multiple Support API endpoints. Agents can list assignable groups on the assigneefield and then list assignable agents from a group on the assigneefield in a single workflow.

Call GET /api/lotus/assignables/groups.json to list assignable groups on the assigneefield, then verify the result

AI Agent Integration via Jentic

AI agents discover and call Support API endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle basic tokens manually.

Search Jentic for 'list assignable groups and agents based on query matched against name', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

489 endpoints — zendesk support api endpoints.

METHOD

PATH

DESCRIPTION

GET

/api/lotus/assignables/autocomplete.json

List assignable groups and agents based on query matched against name

GET

/api/lotus/assignables/groups.json

List assignable groups on the AssigneeField

GET

/api/lotus/assignables/groups/{group_id}/agents.json

List assignable agents from a group on the AssigneeField

GET

/api/v2/{target_type}/{target_id}/relationship_fields/{field_id}/{source_type}

Get sources by target

GET

/api/v2/account/settings

Show Settings

PUT

/api/v2/account/settings

Update Account Settings

POST

/api/v2/accounts

Create Trial Account

GET

/api/v2/accounts/available

Verify Subdomain Availability

GET

/api/lotus/assignables/autocomplete.json

List assignable groups and agents based on query matched against name

GET

/api/lotus/assignables/groups.json

List assignable groups on the AssigneeField

GET

/api/lotus/assignables/groups/{group_id}/agents.json

List assignable agents from a group on the AssigneeField

GET

/api/v2/{target_type}/{target_id}/relationship_fields/{field_id}/{source_type}

Get sources by target

GET

/api/v2/account/settings

Show Settings

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Your Zendesk credential is stored once, encrypted, by your own Jentic One instance and injected at execution time. It never enters the agent's prompt, logs, or context.

Intent-based discovery

Agents search Jentic by intent such as 'list assignable groups' or 'read account settings', and Jentic returns the matching Support operation with its input schema so the agent calls the right endpoint without browsing the reference docs.

Time to first call

FAQs

Specific to using Support API through Jentic.

What authentication does the Support API use?

The Support API uses HTTP Basic authentication with username and password. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.

Can I list assignable groups and agents based on query matched against name with the Support API?

Yes. Use the GET /api/lotus/assignables/autocomplete.json endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the Support API?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I list assignable groups and agents based on query matched against name through Jentic?

Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'list assignable groups and agents based on query matched against name'. Jentic returns the matching Support API operation with its input schema. Load the schema and execute the call - credentials are injected automatically.

How many endpoints does the Support API have?

The Support API exposes 489 endpoints covering attachments, sessions, trigger categories operations.

Can I limit what my agent is allowed to do with the Zendesk Support API?

Yes. Jentic One runs self-hosted, so your own rules decide which Support API operations and credentials the agent may use. Because the API keys resources by id in the URL path, such as /api/lotus/assignables/groups/{group_id}/agents.json and relationship fields keyed by target id, you can pin the agent to a single group or account resource. You also choose which operations it may call, so writes like Update Account Settings (PUT /api/v2/account/settings) or Create Trial Account stay off limits unless you explicitly allow them.

Zendesk Support API

Connect the Support API to your agent

Capabilities

Start building with Support API

Use Cases

Key Endpoints

Why Jentic?

Related APIs

FAQs