Salesforce Shopper Products

Can I retrieve multiple products in a single API call?

Yes. The GET /organizations/{organizationId}/products endpoint accepts up to 24 product IDs as query parameters and returns full details for each, including images, prices, promotions, and availability. This is optimized for populating product listing pages in a single request.

What are the rate limits for the Shopper Products API?

Salesforce Commerce Cloud applies per-tenant rate limits based on your subscription tier. Typical limits are 200 requests per second for shopper APIs. Server-side JWA caching reduces origin hits for repeated product queries, with TTL configurable in Business Manager Feature Switches.

How do I fetch product data through Jentic for an AI agent?

Install the SDK with pip install jentic, then search for 'get product details from Salesforce Commerce Cloud'. Jentic returns the getProduct operation with its input schema including organizationId and product ID parameters. Load the schema and execute the call - the OAuth token exchange is handled automatically by your Jentic One instance.

Does the API return promotional pricing information?

Yes. Product responses include both regular and promotional prices when active promotions apply. Non-conditional product promotions show discounted prices directly. Basket-level and shipping promotions are not included in product responses - those appear only in basket API calls. Callout messages are always returned regardless of promotion type.

Can I personalize product responses by shopper segment?

Yes. Set values in the Shopper Context API (device type, customer group, or custom attributes) and the Shopper Products API applies matching personalization rules. For example, you can return mobile-specific pricing or segment-exclusive promotions. Personalized responses bypass the JWA cache when the context affects product-promotion data.

Is this API free to use?

The Shopper Products API is included with Salesforce Commerce Cloud subscriptions (B2C Commerce). There is no separate per-call charge, but you need an active Commerce Cloud license. API access is provisioned through Account Manager with appropriate SLAS client configuration.

Can I limit what my agent is allowed to do with the Shopper Products API?

Yes. Because you run Jentic One yourself, your own rules decide which operations and credentials the agent may use, and this API only exposes GET operations, so an agent can read products and categories but can never write, create orders, or modify inventory. Since the organization and resource ids sit in the URL path (/organizations/{organizationId}/products/{id}), you can pin the agent to a single organization's catalog and let it call only the getProduct, getProducts, getCategory, and getCategories operations you approve. Your Salesforce SLAS OAuth credentials are stored encrypted by your own instance and injected at execution time, so the agent reads only the products and categories you allow and nothing else.