Twilio - Flex

Name: Twilio - Flex API
Brand: Twilio - Flex
Availability: InStock

★ Only Publicly Available OpenAPI DocumentDeveloper ToolsSource Controlbasic72 EndpointsREST

Install Jentic One Beta

Connect the Twilio - Flex to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Twilio - Flex, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Twilio - Flex API.

Add assessments against conversation to dynamo db. Used in assessments screen by

Get assessments done for a conversation by logged in user

Update a specific Assessment assessed earlier

To create a comment assessment for a conversation

GET STARTED

Start building with Twilio - Flex API

Explore with Jentic

View OpenAPI Document

For Agents

Programmatically add assessments against conversation to dynamo db. used in assessments screen by, get assessments done for a conversation by logged in user. Covers 72 operations with basic authentication.

Use for: I need to add assessments against conversation to dynamo db. used in assessments screen by, I want to assessments done for a conversation by logged in user, Search for a specific assessment assessed earlier, Find all to create a comment assessment for a conversation

Not supported: Does not handle payments, communications, or crm - use for developer tools only.

Use Cases

Patterns agents use Twilio - Flex API for, with concrete tasks.

★ Developer Tools Operations

Use the Twilio - Flex to perform developer tools operations programmatically. The API provides 72 endpoints covering core functionality including add assessments against conversation to dynamo db. used in assessments screen by, get assessments done for a conversation by logged in user, update a specific assessment assessed earlier.

Call POST /v1/Insights/QualityManagement/Assessments to add assessments against conversation to dynamo db. used in assessments screen by

Automated FlexV1AiInsights Management

Automate flexv1aiinsights operations by combining multiple Twilio - Flex endpoints. Agents can get assessments done for a conversation by logged in user and then update a specific assessment assessed earlier in a single workflow.

Call GET /v1/Insights/QualityManagement/Assessments to get assessments done for a conversation by logged in user, then verify the result

AI Agent Integration via Jentic

AI agents discover and call Twilio - Flex endpoints through Jentic without managing credentials directly. An agent searches for the required operation by intent, receives the matching endpoint schema, and executes the call with Jentic-managed authentication. This eliminates the need to read API documentation or handle basic tokens manually.

Search Jentic for 'add assessments against conversation to dynamo db. used in assessments screen by', load the operation schema, and execute with Jentic-managed credentials

Key Endpoints

72 endpoints — this is the public twilio rest api.

METHOD

PATH

DESCRIPTION

POST

/v1/Insights/QualityManagement/Assessments

Add assessments against conversation to dynamo db. Used in assessments screen by

GET

/v1/Insights/QualityManagement/Assessments

Get assessments done for a conversation by logged in user

POST

/v1/Insights/QualityManagement/Assessments/{AssessmentSid}

Update a specific Assessment assessed earlier

POST

/v1/Insights/QualityManagement/Assessments/Comments

To create a comment assessment for a conversation

GET

/v1/Insights/QualityManagement/Assessments/Comments

To create a comment assessment for a conversation

GET

/v1/Insights/Conversations

To get conversation with segment id

POST

/v1/Insights/QualityManagement/Questionnaires

To create a Questionnaire

GET

/v1/Insights/QualityManagement/Questionnaires

To get all questionnaires with questions

POST

/v1/Insights/QualityManagement/Assessments

Add assessments against conversation to dynamo db. Used in assessments screen by

GET

/v1/Insights/QualityManagement/Assessments

Get assessments done for a conversation by logged in user

POST

/v1/Insights/QualityManagement/Assessments/{AssessmentSid}

Update a specific Assessment assessed earlier

POST

/v1/Insights/QualityManagement/Assessments/Comments

To create a comment assessment for a conversation

GET

/v1/Insights/QualityManagement/Assessments/Comments

To create a comment assessment for a conversation

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Your Twilio Account SID and Auth Token are stored once, encrypted, by your own Jentic One instance and injected at execution time. They never enter the agent's prompt, logs, or context.

Intent-based discovery

Agents search Jentic by intent such as 'record a quality assessment against a conversation', and Jentic returns the matching Twilio Flex operation with its input schema so the agent calls the right endpoint without browsing the reference docs.

Time to first call

Related APIs

Alternatives and complements available in the Jentic catalogue.

Alternative

Github

Alternative developer tools API

Choose Github when you need a different approach to developer tools operations

Alternative

Gitlab

Alternative developer tools API

Choose Gitlab when you need a different approach to developer tools operations

FAQs

Specific to using Twilio - Flex API through Jentic.

What authentication does the Twilio - Flex use?

The Twilio - Flex uses HTTP Basic authentication with username and password. Through Jentic, these credentials are stored encrypted in your Jentic One instance and injected at execution time, so raw secrets never enter the agent context.

Can I add assessments against conversation to dynamo db. used in assessments screen by with the Twilio - Flex?

Yes. Use the POST /v1/Insights/QualityManagement/Assessments endpoint. The API returns structured JSON responses that agents can parse and act on directly.

What are the rate limits for the Twilio - Flex?

Rate limits are not specified in the OpenAPI spec. Check the vendor documentation for current limits. Through Jentic, rate limiting is handled automatically with retry logic built into the execution layer.

How do I add assessments against conversation to dynamo db. used in assessments screen by through Jentic?

Install the Jentic SDK with pip install jentic, authenticate through Jentic One, the self-hosted execution layer, then search for 'add assessments against conversation to dynamo db. used in assessments screen by'. Jentic returns the matching Twilio - Flex operation with its input schema. Load the schema and execute the call - credentials are injected automatically.

How many endpoints does the Twilio - Flex have?

The Twilio - Flex exposes 72 endpoints covering flexv1aiinsights, flexv1aiinsightsconversations, flexv1aiinsightsconversationsexportdata operations.

Can I limit what my agent is allowed to do with the Twilio Flex API?

Yes. Because Jentic One is self-hosted, you set the rules that decide which Twilio Flex operations and credentials your agent can use. You pick exactly which endpoints it may call, so it can be allowed to record or read quality-management assessments and comments while everything else stays off unless you add it. Since the assessment id sits in the URL path (/v1/Insights/QualityManagement/Assessments/{AssessmentSid}), a rule can even pin the agent to a single assessment so it updates that one and nothing else.